Refund policy

General Return Guidelines

We value your satisfaction and accept returns under the following conditions:

Non-Perishable Items

  • Returns accepted within 14 days of purchase
  • Must present original receipt
  • Item must be unused and in original packaging
  • Store credit or exchange offered for non-defective items
  • Full refund available for defective items

Perishable Items

  • Must be returned within 24 hours of purchase
  • Must present original receipt
  • Returns accepted only if items are spoiled or damaged at time of purchase
  • Items must be in original packaging
  • Temperature-sensitive items must be properly transported

Non-Returnable Items

  • Fresh produce after 24 hours
  • Cut or opened meat products
  • Prepared foods
  • Items marked as "Final Sale"
  • Clearance items
  • Personal care products that have been opened

Return Process

  1. Bring the item(s) to our customer service desk
  2. Present your original receipt
  3. Our staff will inspect the item
  4. Approved returns will be processed as follows:
    • Original payment method for items returned within 7 days
    • Store credit for items returned between 8-14 days

Refund Methods

  • Credit/Debit Card purchases: 3-5 business days for refund to appear
  • Cash purchases: Immediate cash refund
  • EBT purchases: Refunded to EBT card
  • Store credit available if no receipt is presented but return is approved

Special Considerations for Specialty Items

  • Imported products must be returned unopened
  • Specialty grains and flours must be returned in original packaging
  • Traditional spices and seasonings must be unopened
  • Special order items are non-returnable

Quality Guarantee

We stand behind the quality of our products. If you're unsatisfied with any item due to quality issues, please return it within the specified timeframe with your receipt for a full refund.

Right to Refuse

We reserve the right to refuse returns or limit the number of returns from a customer if we suspect abuse of our return policy.

Contact Information

For questions about our return policy, please contact:

  • Store Phone: (303) 360-7837
  • Email: info@lagosinternationalmarket.com
  • Address: 15353 E. 6th Avenue Aurora, CO. 80011

This policy is subject to change. Please check with store management for the most current policy.